Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide
2-27
Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
Chapter 2 Installing Customer Voice Portal Software
Troubleshooting CVP Install / Upgrade / Uninstall
During installation, a
“Provider unavailable
exception” error appears
after the Application Server
has been installed and
immediately after the reboot.
(This might also happen if
there is a change in Network
Service.)
“Provider unavailable
exception” error appears
after the Application Server
has been installed and
immediately after the reboot.
(This might also happen if
there is a change in Network
Service.)
Also, you might see the
following error appear during
installation or when you try
to access Application
Administration:
following error appear during
installation or when you try
to access Application
Administration:
“com.cisco.wfframework.
repository.ProviderUnavail-
ableException: (80004005)”
Possible Cause:
The Application Server machine is not connected to the VoIP LAN. This
machine must be connected to the network prior to installation.
machine must be connected to the network prior to installation.
To verify that the Application Server is not connected to the VoIP LAN,
try pinging another machine that this Application Server should
communicate with, such as the ICM software. Do the following:
try pinging another machine that this Application Server should
communicate with, such as the ICM software. Do the following:
1.
From a command line window, enter:
ping <ip address of the other machine>
Possible Solution:
Connect the Application Server to the LAN. If this problem occurred
during installation, you may be required to uninstall the CVP (using
add/remove programs) and reinstall the Application Server (along with
any other components that you want).
during installation, you may be required to uninstall the CVP (using
add/remove programs) and reinstall the Application Server (along with
any other components that you want).
Possible Cause:
The DC Directory Service might not be running.
To verify this, do the following:
1.
Select Start > Program Files > Cisco Internet Service Node >
Service Control.
Service Control.
2.
Select the All checkbox on the dialog box. All Windows 2000
services installed on the machine display.
services installed on the machine display.
3.
Verify that the DC Directory Service is running.
Possible Solution:
Do the following:
1.
If the DC Directory Server service exists but its State is not
RUNNING, click Start.
RUNNING, click Start.
2.
If the DC Directory Server service does not exist, then the
Application Server was either not installed properly or a portion or
CVP program was removed. Uninstall the Internet Service Node
using Add/Remove programs and reinstall CVP. Please refer to the
Uninstalling CVP Components section of this guide.
Application Server was either not installed properly or a portion or
CVP program was removed. Uninstall the Internet Service Node
using Add/Remove programs and reinstall CVP. Please refer to the
Uninstalling CVP Components section of this guide.
The DC Directory Service
will not start.
will not start.
Possible Cause:
If you change the password of the Windows user account that was
specified in the CVP installation, you also need to change the password
for the DC Directory.
specified in the CVP installation, you also need to change the password
for the DC Directory.
Possible Solution:
Do the following:
1.
From Windows Services, double-click DC Directory Server.
2.
Select the Log On Properties tab.
3.
Specify the name and password to use when starting the DC
Directory Service.
Directory Service.
4.
Click OK.
Table 2-2
Troubleshooting (continued)
Symptom
Possible Cause and Solution