Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

There are several “one time only” steps you need to take to enable interaction between NAM/ICM and 
ISN software:

Determine what ISN Network VRU types you need to define 

Define an ISN Network VRU 

Set the Enable Expanded Call Context option

Define expanded call context (ECC) variables for ISN

Define the default Network VRU

Configure the Peripheral Gateway (PG) for the ISN 

For more information, see the “ISN Deployment Options” appendix in the Cisco Internet Service Node 
(ISN) Configuration and Administration Guide.

This section walks you though the ISN software upgrade procedure.

To prevent sharing violations with other software, close down the following before you begin ISN 
installation:

– Programs running Windows 2000 Internet Information Services (IIS) or/and wwwPublishing Services.

– Programs that accesses directories or files, such as MS Word or Windows Explorer.

Only components currently installed on the system will be upgraded. During the Upgrade procedure, a 
message box appears confirming what components are available.

If you click the Cancel button on any of the dialog screens prior to the Start Copying files screen, no 
part of the installation will occur and the Exit Setup dialog box will appear.

From the Upgrade folder on the ISN installation CD, run setup.exe. 

On the Welcome screen, click Next. 

If the system detemines that the ISN upgrade version is older than the version currently installed or an 
unsupported upgrade is attempted, an informational message appears and the system exits Setup without 
performing the upgrade. 

On the Copyrights screen, click Next.