Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

This section describes the procedure for removing ISN components.

To prevent sharing violations with other software, close down the following before you begin ISN 
uninstallation:

– Programs running Windows 2000 Internet Information Services (IIS) or/and wwwPublishing Services.

– Programs that accesses directories or files, such as MS Word or Windows Explorer.

Close all open applications.

Select Start > Settings > Control Panel > Add/Remove Programs. 

Select the Cisco Internet Service Node (ISN) entry and click the Change/Remove button.

It is very important to choose the Cisco Internet Service Node (ISN) entry to ensure a clean uninstall. 
Selecting this entry removes all other ISN components in the Installed Program list, except upgrades or 
hotfixes. For more information, see 

In the Welcome to the Cisco ISN Setup Maintenance Setup dialog box, select Remove and click Next.

In the Confirm File Deletion dialog box, click OK.

If a DOS pop-up box appears asking permission to stop IIS Admin Services, enter Y.

Continue clicking Yes in all other confirmation boxes, as appropriate. 

A pop-up box will appear for all Shared or Read-Only files. If other ICM products are sharing files, you 
must be extremely careful not to remove the files. Possible shared files include:

<Targetdir>\bin\cat2.dll
<Targetdir>\bin\msgs2.dll
<Targetdir>\bin\MESS2.HLP
<Targetdir>\Filters\appl2.flt
<Targetdir>\Filters\custvis2.flt
<Targetdir>\Filters\object2.flt
<Targetdir>\Filters\primpos2.flt

The Cisco ISN Maintenance Complete dialog box appears.

Click Finish.