Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

Messages, Logs, and Caching

This section discusses additional features of the Cisco Security Agent.

Event Messages and Log Files

•

If the Cisco Security Agent has a message for you, the icon (the red flag in the Windows
system tray) waves. To read the message, double-click on the icon, then click Messages (on
the left, under Status).

The messages that are displayed are those generated when an action either is denied or
generated a query. Only the two most recent messages are displayed.

•

The following log files are located in <InstallDrive>:\Program Files\Cisco\CSAgent\log.

–

securitylog.txt

This is the main event log where rule violations and other relevant events are logged.

–

csalog.txt

This provides Agent startup and shutdown history. It also contains events as well, but the
securitylog.txt also contains the events and is easier to read.

–

driver_install.log

This log provides a record of the driver installation process.

–

CSAgent-Install.log

This log provides a detailed record of the installation process.

•

View securitylog.txt using Notepad. The field names are given in the first line. To view the
log:

Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal Release 8.0(1)