Cisco Cisco Unified Contact Center Management Portal 8.5 Troubleshooting Guide
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Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 7.2(3)
To solve this problem, it is necessary to delete one of the duplicate
records.
records.
To find the record causing the problem:
1. Go to the subscriber database and expand the Portal database
2. Navigate to Replication Monitor > Publishers > Publisher
Database Name
and click on Base:Portal publication
3. In the left-hand window, right-click on the Distribution Agent for
Base publication (this will be displayed as Subscriber Database
Name:Portal)
Name:Portal)
4. Select Agent History and the Distribution Agent History window
will open. This will give information about the error and the place
where the conflict is occurring.
where the conflict is occurring.
5. To find the record in the table where this error is occurring, right-
click on the Base:Portal publication (Replication Monitor >
Publishers > Publisher Database Name) and click on View
Conflicts. This will open the Replication Conflict Viewer
window
Publishers > Publisher Database Name) and click on View
Conflicts. This will open the Replication Conflict Viewer
window
6. Select the table that you suspect the conflict to be in and click
View
7. Click on Postpone Resolution until you reach the place where
you suspect the conflict is not resolved. In the above case it is the
BillThomson LOGIN_NAME that is creating a conflict
BillThomson LOGIN_NAME that is creating a conflict
You must then manually check on both sides for the duplicated record and
delete one of them from the system. Once this is completed, the system
will immediately replicate all records that were pending replication.
delete one of them from the system. Once this is completed, the system
will immediately replicate all records that were pending replication.