Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

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Incoming DNISs. In the gatekeeper, these are the numbers that target the CVP Call Control
Servers (or, more precisely, the CVP Voice Browsers). For SIP purposes, these should target
the CVP Call Servers.

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ACD or agent DNISs. This includes any numbers that target egress gateways or Unified
CMs.

Perform the following steps to configure ingress gateways, VoiceXML gateways, and Unified
CMs.

a.

Configure the gateways to support SIP in general. It is not necessary at this point to disable
H.323 in general or to remove gatekeeper registration settings.

b.

Configure each ingress gateway outgoing VoIP dial-peer to use SIP rather than session
target ras. If SIP Proxy Servers are being used, configure these dial-peers to target those
servers. If not, then configure these dial-peers to target one or more CVP Call Servers.

c.

Configure each VoiceXML gateway incoming VoIP dial-peer to be a SIP dial-peer.

d.

Configure Unified CMs such that ingress gateways and Proxy Servers are SIP Trunk
devices.

Try some test calls. If the tests are successful, perform the following steps to remove H.323
support.

a.

In the CVP Operations Console, remove H.323 services from each CVP Call Server.

b.

In the ingress gateways, remove H.323 support as well as any settings that cause the
gateway to register with the gatekeeper.

c.

Decommission the gatekeepers.

Migrating VXML Servers from Windows to AIX

If you want to migrate your VXML Servers from a Windows platform to an AIX platform,
perform the following steps.

Install the new VXML Server software.

Follow the instructions in 

.

Add the new VXML Servers to the Operations Console network map.

Use the Operations Console to deploy all applicable projects to the new VXML Servers.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)