Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
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Operations Console Online Help for Cisco Unified Customer Voice Portal describes how to
use the Operations Console to configure Unified CVP solution components.
use the Operations Console to configure Unified CVP solution components.
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Port Utilization Guide for Cisco Unified Customer Voice Portal describes the ports used in
a Unified CVP deployment.
a Unified CVP deployment.
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Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio
describes how to build components that run on the Cisco Unified CVP VXML Server.
describes how to build components that run on the Cisco Unified CVP VXML Server.
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Reporting Guide for Cisco Unified Customer Voice Portal describes the Reporting Server,
including how to configure and manage it, and discusses the hosted database.
including how to configure and manage it, and discusses the hosted database.
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Say It Smart Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call
Studio describes in detail the functionality and configuration options for all Say It Smart
plugins included with the software.
Studio describes in detail the functionality and configuration options for all Say It Smart
plugins included with the software.
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Troubleshooting Guide for Cisco Unified Customer Voice Portaldescribes how to isolate and
solve problems in the Unified CVP solution.
solve problems in the Unified CVP solution.
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User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio describes
the functionality of Cisco Unified Call Studio including creating projects, using the Cisco
Unified Call Studio environment, and deploying applications to the Cisco Unified CVP
VXML Server.
the functionality of Cisco Unified Call Studio including creating projects, using the Cisco
Unified Call Studio environment, and deploying applications to the Cisco Unified CVP
VXML Server.
For additional information about Unified ICME, see the Cisco web site
(http://www.cisco.com/en/US/products/sw/custcosw/ps1001/
tsd_products_support_series_home.html) listing Unified ICME documentation.
tsd_products_support_series_home.html) listing Unified ICME documentation.
Conventions
This manual uses the following conventions:
Description
Convention
Boldface font is used to indicate commands, such as user entries,
keys, buttons, and folder and submenu names. For example:
keys, buttons, and folder and submenu names. For example:
boldface font
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Choose Edit > Find.
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Click Finish.
Italic font is used to indicate the following:
italic font
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To introduce a new term. Example: A skill group is a
collection of agents who share similar skills.
collection of agents who share similar skills.
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For emphasis. Example: Do not use the numerical naming
convention.
convention.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
3
Preface
Conventions