Cisco Cisco Customer Voice Portal Downloads Installation Guide

Performing CVP Solution Migration

Migrations for CVP Deployment Models

With the additions and changes in functionality in Unified CVP Release 7.0, there are a number
of possible deployment migrations you may want to consider:

•

Migrating from the Queue and Transfer deployment model to the Comprehensive deployment
model.

•

Migrating Comprehensive or Call Director Deployment Models from H.323 to SIP

•

Migrating VXML Servers from Windows to AIX

•

Migrating from Tomcat to WebSphere Application Server

•

Adding reporting or ICM Lookup capability to VXML Server

This section provides guidelines and procedures for performing these migrations.

Migrating from Queue and Transfer to Comprehensive

The Queue and Transfer deployment model (also known as H.323 Media Termination) is no
longer supported in Unified CVP versions 4.0 and later. You must migrate these deployments
to the Comprehensive deployment model, using either SIP (preferred) or H.323. For an
explanation of the SIP and H.323 protocols, and guidelines for choosing the appropriate protocol
for your needs, see the chapter Choosing a Call Center Protocol in the Planning Guide for
Cisco Unified Customer Voice Portal.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)