Cisco Cisco Unified Customer Voice Portal 10.0(1) Installation Guide
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Applying a License to a Unified CVP Server.......................................................................................40
Notes About VXML Server Licensing...................................................................................................41
Applying a License to Call Studio........................................................................................................42
Notes About VXML Server Licensing...................................................................................................41
Applying a License to Call Studio........................................................................................................42
Removing Informix Dynamic Server....................................................................................................46
Removing Unified CVP Software with the Installation Program...........................................................47
Removing Unified CVP Software from Windows Control Panel...........................................................48
Removing Unified CVP Software with the Installation Program...........................................................47
Removing Unified CVP Software from Windows Control Panel...........................................................48
CVP Units............................................................................................................................................57
Multiphased Upgrades.........................................................................................................................58
Multiphased Upgrades.........................................................................................................................58
Hardware Changes...................................................................................................................................64
CVP 3.1 SR2 Product Component Upgrades...........................................................................................65
CVP 3.1 SR2 Product Component Upgrades...........................................................................................65
CVP Call Server...................................................................................................................................65
Converting to Combo Boxes................................................................................................................66
Standalone Distributed Diagnostics and Service Network (SDDSN)...................................................67
Media Server.......................................................................................................................................67
Converting to Combo Boxes................................................................................................................66
Standalone Distributed Diagnostics and Service Network (SDDSN)...................................................67
Media Server.......................................................................................................................................67
IOS Gateway........................................................................................................................................67
Content Services Switch......................................................................................................................68
Content Services Switch......................................................................................................................68
Backing Up the Unified CVP Disk........................................................................................................70
Working with Cisco Security Agent (CSA)...........................................................................................70
Upgrading Cisco Unified CVP VXML Server and Unified Call Studio..................................................71
Migrating Previously-Deployed Unified CVP 4.1 Voice Applications....................................................73
Upgrading Other Unified CVP Software to Release 7.0......................................................................73
Upgrading Non-CVP Software.............................................................................................................74
Working with Cisco Security Agent (CSA)...........................................................................................70
Upgrading Cisco Unified CVP VXML Server and Unified Call Studio..................................................71
Migrating Previously-Deployed Unified CVP 4.1 Voice Applications....................................................73
Upgrading Other Unified CVP Software to Release 7.0......................................................................73
Upgrading Non-CVP Software.............................................................................................................74
Migrating from Queue and Transfer to Comprehensive.......................................................................77
Migrating from Queue and Transfer to Comprehensive with SIP.........................................................78
Migrating from Queue and Transfer to Comprehensive with H.323.....................................................80
Migrating Comprehensive or Call Director Deployment Models from H.323 to SIP.............................80
Migrating VXML Servers from Windows to AIX....................................................................................82
Migrating from Tomcat to WebSphere Application Server ...................................................................83
Migrating from Queue and Transfer to Comprehensive with SIP.........................................................78
Migrating from Queue and Transfer to Comprehensive with H.323.....................................................80
Migrating Comprehensive or Call Director Deployment Models from H.323 to SIP.............................80
Migrating VXML Servers from Windows to AIX....................................................................................82
Migrating from Tomcat to WebSphere Application Server ...................................................................83
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
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