Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

Multiphased upgrades must upgrade all components in the following order:

1. Support Tools Server

2. Operations Console (OAMP)

3. Reporting Server

4. Call Servers

5. VXML Servers

Not all servers in a category need to be upgraded in a single maintenance window. However,
you must upgrade all CVP components of one type before moving to the next set of components
in the Unified CVP deployment or the CVP unit.

Figure 26: CVP Servers and Call Paths

The following scenarios are examples of how you might implement the multiphased upgrade.

Scenario 2: Upgrade all servers of a certain type in a maintenance window

•

Maintenance Window 1 - RS1, RS2

•

Maintenance Window 2 - CS1, CS2, CS3, CS4

•

Maintenance Window 3 - VS1, VS2, VS3, VS4

Scenario 3: Upgrade a subset of a server type in a maintenance window

•

Maintenance Window 1 - RS1, RS2, CS1

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)