Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide
Hardware Changes
An upgrade to CVP Release 7.0 may require the purchase of additional hardware. When you
are assessing the work that needs to be done in upgrading your existing CVP deployment to
Unified CVP Release 7.0, be sure to account for the following changes:
are assessing the work that needs to be done in upgrading your existing CVP deployment to
Unified CVP Release 7.0, be sure to account for the following changes:
•
All Unified CVP Call Control Servers and Windows-based VXML Servers must run Windows
2003.
2003.
•
Reporting Servers are optional components. If your deployment requires reporting
functionality, you will need to deploy additional machines for that purpose.
functionality, you will need to deploy additional machines for that purpose.
•
Video Media Servers are new, optional components. If your deployment requires full video
functionality, you will need to deploy additional machines for that purpose.
functionality, you will need to deploy additional machines for that purpose.
•
Standalone Distributed Diagnostics and Service Network (SDDSN) is no longer required. If
you have SDDSN server, you might consider decommissioning these servers or using them
for other purposes.
you have SDDSN server, you might consider decommissioning these servers or using them
for other purposes.
•
CVP Operations Server is a required component. Refer to the
(http://www.cisco.com/
en/US/products/sw/custcosw/ps1006/products_implementation_design_guides_list.html) for
detailed descriptions of the deployment options. This includes Standalone deployments. If
an SDDSN Server meets the appropriate specifications, it can be reused as a CVP Operations
Server.
detailed descriptions of the deployment options. This includes Standalone deployments. If
an SDDSN Server meets the appropriate specifications, it can be reused as a CVP Operations
Server.
•
Radvision IVP Servers are new, optional components. If your deployment requires full video
functionality, you will need to deploy additional machines for that purpose.
functionality, you will need to deploy additional machines for that purpose.
•
Radvision MCU/MVP are new, optional components. If your deployment requires full video
functionality, you will need to deploy additional machines for that purpose.
functionality, you will need to deploy additional machines for that purpose.
•
Radvision 3G Gateway are new, optional components. If your deployment requires full video
functionality, you will need to deploy additional machines for that purpose.
functionality, you will need to deploy additional machines for that purpose.
•
Gatekeepers are not required in SIP implementations. If you are moving to SIP, gatekeepers
can be decommissioned or in some cases converted to use as ingress or VXML gateways (or
both).
can be decommissioned or in some cases converted to use as ingress or VXML gateways (or
both).
•
Content Services Switches (CSS) may have to be added if you are moving from Queue and
Transfer to Comprehensive call flow model and the call volume and desired redundancy
model demands it.
Transfer to Comprehensive call flow model and the call volume and desired redundancy
model demands it.
•
SIP Proxy Servers and DNS Servers for SIP message routing are optional components for
SIP implementations. If you intend to use such components, you will need to add them to
the network. SIP Proxy Servers and DNS Servers cannot co-reside with other CVP product
components.
SIP implementations. If you intend to use such components, you will need to add them to
the network. SIP Proxy Servers and DNS Servers cannot co-reside with other CVP product
components.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
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Chapter 10: Upgrading to Unified CVP 7.0
Hardware Changes