Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

For details on Steps 2 and 3, see the Configuration and Administration Guide for Cisco Unified
Customer Voice Portal.

Migrating from Tomcat to WebSphere Application Server

If you want to migrate your CVP VXML Servers from a Tomcat platform to WebSphere
Application Server, perform the following steps.

Uninstall VXML Server from the Tomcat-based machine, or reformat the disk and reinstall the
operating system. If Windows 2003 is not present on the Tomcat-based machine, you must
reformat the disk and install Windows 2003 because Unified CVP can only be run on Windows
2003.

Install WebSphere Application Server.

Refer to your WebSphere Application Server documentation for installation procedures.

Install VXML Server from the Unified CVP Software DVD. See 

 for Windows instructions or 

 for AIX instructions.

Use the Operations Console to configure and license VXML Server.

Use the Operations Console to deploy all applicable projects to the new VXML Servers.

For details on Steps 4 and 5, see the Configuration and Administration Guide for Cisco Unified
Customer Voice Portal.

Adding Reporting or ICM Lookup Capability to Standalone VXML Server

Standalone VXML Server deployments prior to Unified CVP 4.0 did not include Unified ICME
components. In these deployments, applications are invoked as a direct result of calls arriving
in the VXML Gateway, and a single post-application transfer is allowed.

In Unified CVP versions 4.0 and later, you can select the VXML Server during installation to
add reporting or ICM lookup capability. Unified ICME integration with VXML Server is
nominal. Refer to Operations Console Online Help for Cisco Unified Customer Voice Portal
or the User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio  for more
information about CVP VXML Server.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)