Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

For additional details on each of these steps, refer to the Configuration and Administration
Guide for Cisco Unified Customer Voice Portal.

Migrating from Queue and Transfer to Comprehensive with H.323

Migration from the Queue and Transfer deployment model to the Comprehensive deployment
model with H.323 protocol involves the following tasks:

•

Making configuration changes in ICM, in the CVP Call Server, and in the ingress gateways.

•

In most cases, deploying and configuring additional gateways.

•

Adding Cisco CSS switches if the number of servers and the desired failover and redundancy
model for your deployment necessitates it.

To perform this migration, perform the following steps:

Modify the ICM configuration as follows (refer to the ICM Configuration Guide for Cisco ICM
Enterprise Edition for instructions).

a.

Change the current Type 5 NetworkVRU to Type 10. Assign a VRU Transfer Label to
this VRU, which will cause the call to be transferred to a VoiceXML Gateway. Duplicate
this label for each CVP peripheral routing client.

b.

Create a new NetworkVRU of Type 10, with one DUMMY label for each CVP routing
client.

c.

Associate each CVP peripheral with this new Type 10 NetworkVRU.

Modify the CVP Call Server configuration using the Operations Console, to ensure that the
VRU Transfer Label length is properly set in the ICM tab for each CVP Call Server.

Modify the gatekeeper configurations by adding a zone prefix for the VRU Transfer Label, with
a wildcard suffix to account for the correlationId. Add targets for this zone prefix for all available
VXML gateways. If zone prefix definitions for incoming calls already target the CVP Call
Servers, they need not be changed.

Introduce CSS devices at this point, if so desired. Configure these devices as described in the
Configuration and Administration Guide for Cisco Unified Customer Voice Portal.

Configure the VoiceXML gateways as you would in a new installation.

For additional details on each of these steps, refer to the Configuration and Administration
Guide for Cisco Unified Customer Voice Portal.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)