Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

What Is Included in Unified CVP Installation?

The Unified CVP Software DVD consists of software for various Unified CVP components.
Refer to 

of the CVP installation components.

•

Core Software. This is the fundamental software of Cisco Unified CVP.

•

VXML Server

•

Reporting Server

•

Remote Operations

•

System Media Files

Note: Call Studio is also part of Unified CVP, but is not installed by the same installer. Its
separate installer can be found on the Unified CVP software DVD.

What is Not Included in Unified CVP Installation?

The procedures in this guide pertain only to the Unified CVP components and their connections
to other VoIP system components. This guide does not address initial installation and
configuration of the following VoIP system components:

•

Media Server. However, the Unified CVP Installation does supply system media files for
US English and Mexican Spanish.

•

ASR/TTS Servers

•

CSS C1150x line content services switches

•

Voice Gateways

•

Gatekeepers

•

SIP Proxy Server

•

Unified CCE/CCH and Unified ICME/ICMH components such as Peripheral Gateways
(PGs), Automatic Call Distributors (ACDs), and Support Tools Server

•

Unified CM

•

IPC-OM (ITEM)

•

Cisco Security Agent (CSA)

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)