Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

Note: The Subdialog Start element in Unified CVP Release 4.0 and higher does not include
the General, Data, or Audio tabs. If Subdialog Start elements were configured with values
on any of these tabs, you need to copy the value settings to a temporary location such as a
text file. Once your migration is complete, you can reapply the settings to any subsequent
Action, Decision, or Voice element in the call flow as is appropriate per desired functionality.
For example, if a Digits element depends on data previously defined via a Subdialog Start
element, you should ensure that the data is available to the Digits element before it attempts
to access it.

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CVP 3.1 licenses are not compatible with Unified CVP 4.x and higher. New licenses must
be obtained from Cisco if you are migrating from CVP 3.1.

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New Subdialog elements were introduced in Unified CVP 4.0. During conversion the new
Subdialog End element automatically replaces pairings of Subdialog End and Hang Up in
imported Cisco CVP 3.1 projects. The Hang Up element is no longer necessary.

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Due to integral logging functionality changes between VXML Server 3.1 and VXML Server
4.0, custom classes that previously used the getLoggingLevel() or setLoggingLevel() methods
of the APIBase class will require minor modifications so that they no longer call these
methods. Refer to Chapter 5 of the VXML Server User Guide for Cisco Unified Customer
Voice Portal for details about the new logging systems.

Migrating Previously-Deployed Unified CVP 4.0 Voice Applications

If you have previously-deployed Unified CVP 4.0 voice applications that you would like to run
as-is on Unified CVP 4.1(1) (i.e., without redeploying them from Call Studio), you can do so.
VXML Server 4.1(1) is capable of directly running deployed Unified CVP 4.0 voice applications.
All functionality is maintained, and no manual steps are required. However, if you would like
to take advantage of this release's new features (e.g., web services integration, Subdialog Invoke,
Local Hotlinks, etc.), you may prefer to import the projects into Call Studio.

Note: Voice applications from CVP 3.1 must first be imported into Call Studio and redeployed
in order to be runnable on VXML Server 4.1(1).

Upgrading Other Unified CVP Software to Release 4.1

This section pertains to Unified CVP software other than VXML Server and Call Studio. The
steps used to upgrade these components differs from the steps for a new installation.

Upgrading to Unified CVP Release 4.1(1) requires temporarily stopping all Unified CVP services
and processes on your Unified CVP components. Therefore, to limit impact to a live Unified
CVP system, upgrade during a maintenance period when your Unified CVP system is out of
production. The Unified CVP components do not need to be upgraded in a specific order.

To upgrade a component to Unified CVP Release 4.1(1), launch the Unified CVP 4.1(1) installer
package. The system will detect the previous installation and recognize that an upgrade is

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)