Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

Upgrading to Unified CVP Release 4.1

Unified CVP supports upgrade of its product components from CVP 4.0(1) SR1, CVP 4.0(2),
CVP 4.0(2) ES to Unified CVP 4.1(1). When planning an upgrade, however, it is not enough
to consider only upgrading the CVP product components. There are dependencies all across the
solution for operating systems, Cisco software such as ICM Enterprise Edition, Unified CM,
and IOS, and third-party software. In addition, there are changes in Unified CVP Release 4.1
that may necessitate migrating existing Unified CVP installations to different deployment
models.

This chapter provides the following information related to upgrading to Unified CVP Release
4.1.

•

A summary of component and hardware changes in Unified CVP Release 4.1

•

A summary of required releases of related software (operating system, Cisco software, and
third-party software) in Unified CVP Release 4.1

•

Instructions for upgrading from a previous release of CVP to Unified CVP Release 4.1

•

Guidelines for performing the associated deployment migrations

• Upgrades from CVP 4.0(1) without SR1 are not supported; however, 4.0(1) itself is not

supported without SR1 so this should be a non-issue. As indicated in the "Cisco Unified CVP
4.0(1) Service Release 1 Required" section of the Release Notes for Cisco Unified Customer
Voice Portal (CVP) Release 4.0(1) and Release 4.0(1) Service Release 1, SR1 is required for
all 4.0(1) installations. If necessary, install CVP 4.0(1) SR1 before upgrading to 4.1(1).

• Automated upgrades from releases prior to CVP 4.0(1) SR1 are not supported; however,

information for users migrating from CVP 3.1 is provided where applicable.

This section contains the following topics:

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)