Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

• Tomcat Application Server Release 5.5 is installed if you choose Tomcat as your application

server during the install process; a separate upgrade for this component is not necessary.

• Upgrade the required non-CVP components during the maintenance period when the Unified

CVP components are being upgraded. These components are independent of the Unified CVP
components, and do not need to be upgraded in a specific order.

Migrations for Deployment Models

With the additions and changes in functionality in Unified CVP Release 4.1, there are a number
of possible deployment migrations you may want to consider:

•

Migrating from the Queue and Transfer deployment model to the Comprehensive deployment
model. This migration is mandatory if your existing CVP deployment is a Queue and Transfer
deployment and you are currently terminating media directly on your CVP Voice Browser.

•

Migrating Comprehensive or Call Director Deployment Models from H.323 to SIP

•

Migrating VXML Servers from Windows to AIX

•

Migrating from Tomcat to WebSphere Application Server

•

Adding reporting or ICM Lookup capability to VXML Server

This section provides guidelines and procedures for performing these migrations.

Migrating from Queue and Transfer to Comprehensive

The Queue and Transfer deployment model (also known as H.323 Media Termination) is no
longer permitted in Unified CVP Release 4.0. You must migrate these deployments to the
Comprehensive deployment model, using either SIP (preferred) or H.323. For an explanation
of the SIP and H.323 protocols, and guidelines for choosing the appropriate protocol for your
needs, see the chapter Choosing a Call Center Protocol in the Planning Guide for Cisco Unified
Customer Voice Portal.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)