Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

This software allows remote administration of Unified CVP solution components, such as
ASR/TTS. It includes the ORM, STNA, and STPA.

Remote Operations

This package is already included in the Core Software, VoiceXML Server, and Reporting packages.

There are sets of American English and Mexican Spanish system media files. These files are in
Mu-Law 8-bit .wav format.

System Media Files

Note: These files consist of a library of media files/prompts for individual digits, months
(referenced internally by Unified CVP software for a Play Data script type request), and default
error messages, and so forth. Creation of a full set of media/prompts for each locale referenced
by the CVP customer is the responsibility of the customer’s Media Administrator.

What is Not Included in Unified CVP Installation?

The procedures in this guide pertain only to the Unified CVP components and their connections
to other VoIP system components. This guide does not address initial installation and
configuration of the following VoIP system components:

•

Media Server. However, the Unified CVP Installation does supply system media files for
US English and Mexican Spanish.

•

ASR/TTS Servers

•

CSS C1150x line content services switches

•

Voice Gateways

•

Gatekeepers

•

SIP Proxy Server

•

Unified ICME/ICMH and Unified ICME/ICMH components such as Peripheral Gateways
(PGs), Automatic Call Distributors (ACDs), and Support Tools Server

•

Unified CallManager

•

IPC-OM (ITEM)

•

Cisco Security Agent (CSA)

•

IBM WebSphere Application Server

•

IBM HTTPServer Webserver

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)