Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
Step 4
Introduce CSS devices at this point, if so desired. Configure these devices as described in the
Configuration and Administration Guide for Cisco Unified Customer Voice Portal.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal.
Step 5
Configure the VoiceXML gateways as you would in a new installation.
See Also
For additional details on each of these steps, see Chapter 2 of the Configuration and
Administration Guide for Cisco Unified Customer Voice Portal.
Administration Guide for Cisco Unified Customer Voice Portal.
Migrating Comprehensive or Call Director Deployment Models from H.323 to SIP
If your current ISN/CVP deployment model is Comprehensive or Call Director, and you wish
to migrate from H.323 to SIP, follow the instructions in this section to perform this migration.
If you have a Queue and Transfer deployment model, refer instead to the earlier section
to migrate from H.323 to SIP, follow the instructions in this section to perform this migration.
If you have a Queue and Transfer deployment model, refer instead to the earlier section
This migration involves the following tasks:
•
Optionally, deploying new SIP Proxy Servers and/or DNS Servers.
•
Adding SIP service capabilities to Unified CVP Call Servers.
•
Configuring SIP dialed number mappings.
•
Configuring ingress gateways, VXML gateways, and Cisco Unified CallManagers.
•
Testing the updated configuration and removing H.323 support if testing is successful.
To perform this migration, perform the following steps:
Step 1
Install and configure the SIP Proxy Servers and/or DNS Servers.
Step 2
Add SIP services to the CVP Call Control Servers capabilities, if necessary. It is not necessary
to remove H.323 services at this point. If SIP Proxy Servers are being used, configure the SIP
services to point to those devices.
to remove H.323 services at this point. If SIP Proxy Servers are being used, configure the SIP
services to point to those devices.
Step 3
Configure SIP dialed number mappings. If you are using SIP Proxy Servers, perform the
configuration in those servers. If not, perform this configuration in the SIP services configuration
screens of the CVP Operations Console. For this process, use your Gatekeeper zone prefix list
as a guide. The same dialed numbers that are configured in the gatekeeper now need to be
configured for SIP.
configuration in those servers. If not, perform this configuration in the SIP services configuration
screens of the CVP Operations Console. For this process, use your Gatekeeper zone prefix list
as a guide. The same dialed numbers that are configured in the gatekeeper now need to be
configured for SIP.
You must map the following three classes of dialed numbers :
•
VRU transfer labels. This includes any numbers that target VoiceXML gateways. If
correlationId routing is used, then the dialed numbers you specify here must be suffixed with
correlationId routing is used, then the dialed numbers you specify here must be suffixed with
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)
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Chapter 7: Upgrading to Unified CVP Release 4.0
Migrations for Deployment Models