Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

Figure 10: Support Tools Setup Screen

On this screen, you can either disable support tools or specify a preshared key for the Unified
CVP Installer to use to set up Support Tools with Internet Protocol Security (IPSEC). This key
must be the same key used for the remote Support Tools server.

The following are the valid characters for the Preshared Key:

•

Alphanumeric characters

•

Space

•

Any of the following special characters: -.,#&/~`!@$%^*()+={}[],<>?;:

The maximum length for the Preshared Key is 255 characters.

Either enter the key in the Preshared Key field or click the Disable Support Tools box to
disable support tools. Click Next.

Then:

If:

Skip to Step 13

You did not select Reporting on the Select Packages
screen

A Choose Database data and backups
drive screen appears.

You selected Reporting on the Select Packages screen,
either alone or in combination with other selections

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)