Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

Upgrading Unified CVP Software

This section lists the procedure for upgrading from a previous release of ISN or CVP to Unified
CVP 4.0. It discusses the following steps:

1. Upgrading Cisco ICM Enterprise Edition and Cisco CallManager

2. Backing up the ISN/CVP Disk

3. Exporting VoiceBrowser and AppServer settings

4. Stopping and uninstalling Cisco Security Agent (CSA)

5. Uninstalling existing ISN/CVP

6. Upgrading VoiceXML Server and VoiceXML Studio on associated development/runtime

machines

7. Migrating Cisco CVP 3.x Voice Applications

8. Upgrading to Windows 2003

9. Installing third-party software

10. Installing Unified CVP Release 4.0

11. Importing previously saved settings

12. Installing new version of Cisco Security Agent (CSA)

13. Performing initial configuration tasks

Upgrading Cisco ICM Enterprise Edition and Cisco Unified CallManager

Unified CVP Release 4.0 requires one of the following combinations of Cisco ICM Enterprise
Edition and Cisco Unified CallManager.

•

Cisco ICM Enterprise Edition Release 7.0(0) with Cisco Unified CallManager Release 4.1(3)
or Release 5.0(0)

•

Cisco Unified ICME Release 7.1(1) with Cisco Unified CallManager Release 4.2(0) or
Release 5.0(0)

If you have earlier versions of either or both of these products, you must upgrade these products
before proceeding with the subsequent steps. If you need to upgrade both products, upgrade
Cisco ICM Enterprise Edition first, then upgrade Cisco Unified CallManager.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)