Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

Figure 22: Export Options Screen

Specify whether you wish to export Voice Browser settings, AppServer settings, or both.

Click Export to begin the export process. When the export process finishes, an Export Complete
screen appears.

Stop and Uninstall Cisco Security Agent

Previous releases of Cisco Security Agent (CSA) for CVP Software are not compatible with
Unified CVP Release 4.0. You must stop the CSA process and uninstall CSA. Refer to the Cisco
Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal, Release
4.0 for instructions.

Uninstalling Previous Version of ISN/CVP

Uninstall the previous version of ISN/CVP using the utilities that were originally provided when
that version was installed. ISN Release 2.1 uses a hotfix process; CVP Releases 3.0 and 3.1 use
a patch process. Hotfixes must be uninstalled in succession, from newest to oldest. Patches will
automatically uninstall in the correct order.

Upgrade Unified CVP VoiceXML Server and VoiceXML Studio on Development and Runtime Machines

The following steps describe the recommended upgrade path from Cisco CVP 3.1 to Cisco
Unified CVP 4.0 VoiceXML Server and VoiceXML Studio on the development and runtime
machines that are part of your Unified CVP deployment. For machines that will not include the
VoiceXML Server and and VoiceXML Studio components, skip this section and the next section
and continue with the section 

Note: In addition to the following steps, please refer to the “Configuration Checklist” in Chapter
2 of the Configuration and Administration Guide for Cisco Unified Customer Voice Portal for

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)