Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

Install New Cisco Security Agent

If you wish to install the Release 4.0 version of CSA for CVP, do so at this time. Refer to the
Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal,
Release 4.0 for instructions.

Perform Initial Configuration Tasks

The final step in the upgrade process is to use the Unified CVP Operations Console to perform
the following initial configuration tasks.

•

Configure the Unified CVP Call Server

•

Install Unified CVP License Files

•

Download the new CVP 4.0 gateway file set to flash memory on the gateways

•

Provide additional configuration information for Unified CVP components that were not part
of previous ISN/CVP releases

For instructions on how to perform these tasks, see the Configuration and Administration Guide
for Cisco Unified Customer Voice Portal.

Migrations for Deployment Models

With the additions and changes in functionality in Unified CVP Release 4.0, there are a number
of possible deployment migrations you may wish to consider:

•

Migrating from the Queue and Transfer deployment model to the Comprehensive deployment
model. This migration is mandatory if your existing ISN/CVP deployment is a Queue and
Transfer deployment and you are currently terminating media directly on your CVP Voice
Browser.

•

Migrating Comprehensive or Call Director Deployment Models from H.323 to SIP.

•

Migrating VoiceXML Servers from Windows to AIX.

•

Migrating from Tomcat to WebSphere Application Server.

•

Adding reporting or ICM Lookup capability to VoiceXML Server.

This section provides guidelines and procedures for performing these migrations.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)