Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

Troubleshooting Unified CVP Software Installation

This chapter describes how to resolve problems you may encounter while:

•

Installing Unified CVP software and performing the initial configuration.

•

Upgrading Unified CVP software.

•

Uninstalling Unified CVP software.

InstallShield Engine Cannot Be Installed

Symptom:

During Unified CVP installation, the following error message appears:

Message:

The InstallShield Engine(iKernel.exe) could not be installed.

Ikernel.exe could not be copied to C:\Program Files\Common

Files\InstallShield\Engine\6 \Intel 32.

Cause:

Multiple instances of the Install Program are being run.

Note: InstallShield (the install program for Unified CVP) allows only one ikernel.exe to be
running at a time.

Action:

Stop all install programs and run the Unified CVP installation program.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)

Chapter 8