Cisco Cisco Customer Voice Portal Downloads Installation Guide

For instructions on how to upgrade ICM Enterprise Edition, see the upgrade manual for the
release you want to upgrade to at the following website:

 (http://www.cisco.com/en/US/products/

sw/custcosw/ps1001/prod_installation_guides_list.html)

For instructions on how to upgrade Cisco Unified CallManager, see the upgrade manual for the
release you want to upgrade to at the following website: 

 (http://www.cisco.com/en/US/products/sw/voicesw/ps556/

prod_installation_guides_list.html)

The order in which you perform these upgrades depends on your current ISN/CVP Release.

•

If you are upgrading from ISN Release 2.1, upgrade Cisco Enterprise Edition and Cisco
Unified Call Manager as follows:

–

If your system is currently running Cisco ICM Enterprise Edition Release 4.6(2), first
upgrade to Cisco ICM Enterprise Edition Release 5.0(0) and Cisco Unified CallManager
Release 3.3(5).

–

Next, upgrade to Cisco ICM Enterprise Edition Release 7.0(0) and Cisco Unified
CallManager Release 4.1(3).

•

If you are upgrading from CVP Release 3.0, CVP Release 3.1, or CVP Release 3.1 SR1/SR2,
update Cisco Enterprise Edition and Cisco Unified Call Manager as follows:

–

If your system is currently running Cisco ICM Enterprise Edition Release 5.0(0) and Cisco
Unified CallManager Release 3.3(5) or Cisco ICM Enterprise Edition Release 6.0(0) and
Cisco Unified CallManager Release 4.0(2a), upgrade to Cisco ICM Enterprise Edition
Release 7.0(0) and Cisco Unified CallManager Release 4.1(3).

–

If your system is already running Cisco ICM Enterprise Edition Release 7.0(0) and Cisco
Unified CallManager Release 4.1(3), no upgrades of these components are necessary.

Note: If you will be migrating from H.323 protocol to Session Initiation Protocol (SIP), Cisco
Unified CallManager Release 5.0(1) is required.

Backing Up the ISN/CVP Disk

Make a backup copy of the entire disk on which ISN/CVP currently resides. This will enable
you to back out the entire upgrade if it becomes necessary.

Exporting VoiceBrowser and AppServer Settings

To export your current VoiceBrowser and AppServer settings, perform the following steps.

Note: The system that you are upgrading must be a working ISN/CVP system before you perform
an export. Otherwise, the imported configuration will not work.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)