Cisco Cisco Unified Customer Voice Portal 10.0(1) Installation Guide

VoiceXML Server, Reporting. If Core Software
and Reporting are currently installed,
VoiceXML Server is available.

Core Software

VoiceXML Studio

System Media Files

System Media Files

VoiceXML Studio

None

Remote Operations

None

VoiceXML Server

None

Reporting only

Running Reporting Batch Files

If you installed the Reporting component, a dialog box appeared near the end of the installation
process. This dialog box informed you that you need to run two batch files in order to complete
initial setup of Reporting and the Reporting databases.

•

ReportingRunAsInformix.bat. This batch file configures the Informix database.

•

ReportingRunAsCVP_dbadmin.bat. This batch file configures the Reporting Server
database.

Running these batch files involves the following steps.

If you have not rebooted since running the installation program, do so before proceeding to Step
2.

Log in as user informix.

Run the batch file ReportingRunAsInformix.bat, located in the %CVP_HOME%\bin directory.

Log out, then log in again as user cvp_dbadmin.

Run the batch file ReportingRunAsCVP_dbadmin.bat, located in the %CVP_HOME%\bin
directory.

Reboot the Reporting Server.

Exclude CVP Processes from Anti-Virus Software Port Blocking

On all systems running CVP server components (e.g., Call Server, Reporting Server, and
VoiceXML Server) with anti-virus software configured to do port blocking, you should exclude
CVP processes from the port blocking. For Call Server, Reporting Server and VoiceXML Server,
exclude process "tomcat5.exe" from port blocking. In addition, for Call Server, process

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)