Cisco Cisco Customer Voice Portal 8.0(1) User Guide

Figure 20: Global Error Log Configuration

The Global Error Log Configuration diagram displays the format for the XML Global Error
Logger configuration file. The main tag for the configuration, 

, has two

attributes, 

 and 

. 

 is expected to contain the logger instance name. The

 is expected to include the version of the configuration, which is currently 1.0. The

subsequent sections describe the functionality of the various tags in the configuration.

The 

 tag controls which errors to log and what information to include about

those errors. The possible child tags are:

•

<stacktraces> – This optional tag is used to indicate that any Java errors that occur should
also have their stack traces printed in the log. The absence of this tag indicates not to include
stack traces.

•

<on_hold_calls> – This optional tag is used to indicate that a call that was put on hold should
be logged. The 

 attribute can have the values true and false, true being

to include the name of the application the caller attempted to reach when being put on hold
and false to not include the application name.

•

<http_parameters> – This optional tag is used to indicate that an error caused by an
unrecognized URL (such as a request for an application that does not exist) should include
the HTTP parameters passed to the URL. This can be helpful to know since it could help
determine why the request was made. The 

 attribute provides a limit, in a number of

characters, to be included in the log. This prevents the log from being filled up with too much
parameter data.

Note: The parameter data appears on one line, no matter how long.

•

<http_headers> – This optional tag is used to indicate that an error caused by an unrecognized
URL (such as a request for an application that does not exist) should include the HTTP

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)