Cisco Cisco Customer Voice Portal 8.0(1) User Guide

Substitution Tag Reference

The following table lists the contents of tags used for setting value substitution. To represent
each of the data values, the tag is rendered with braces containing the tag content listed below,
case sensitive. The fragments rendered bold represent values replaced by the application designer.
Optional information is encapsulated in brackets ([]).

The ANI of the current call or “NA” if not sent.

CallData.ANI

The DNIS of the current call or “NA” if not sent.

CallData.DNIS

The UUI of the current call or “NA” if not sent.

CallData.UUI

The IIDIGITS of the current call or “NA” if not sent.

CallData.IIDIGITS

The name of the application that transferred to this one.

CallData.SOURCE

The name of the current application.

CallData.APP_NAME

The duration, in seconds, of the call up to this point.

CallData.DURATION

The language for the application, up to this point in the call.

CallData.LANGUAGE

The VoiceXML encoding for the application, up to this
point in the call.

CallData.ENCODING

The value of Session Data where VAR represents the name
of the session variable. The object stored there will be
represented as a string.

Data.Session.VAR

The value of Element Data where ELEMENT represents
the name of the element and VAR represents the name of
the element variable.

Data.Element.ELEMENT.VAR

The name of a certain element visited in the call where N
represents the number for the nth element.

CallerActivity.NthElement.N

The name of a certain element’s exit state visited in the call
where N represents the number for the nth element.

CallerActivity.NthExitState.N

The number of times an element was visited in the call
where ELEMENT represents the name of the element.

CallerActivity.TimesElementVisited.ELEMENT

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)