Cisco Cisco Customer Voice Portal 8.0(1) User Guide

up for this application. The data will appear in the input exactly as in the database. The inputs
start with user_.

–

user_uid – This is the UID of the user.

–

user_account_number – The account number of the user.

–

user_account_pin – The PIN of the user.

–

user_demographics_name – The name of the user.

–

user_demographics_birthday – The birthday of the user.

–

user_demographics_zip_code – The zip code of the user.

–

user_demographics_gender – The gender of the user.

–

user_demographics_social_security – The social security number of the user.

–

user_demographics_country – The country of the user.

–

user_demographics_language – The language of the user.

–

user_demographics_custom1 – The value of the first custom column.

–

user_demographics_custom2 – The value of the second custom column.

–

user_demographics_custom3 – The value of the third custom column.

–

user_demographics_custom4 – The value of the fourth custom column.

–

user_account_external_uid – The external UID of the user.

–

user_account_created – The date the account was created in the format. The value is in
the format “DAY MNAME MONTH HH:MM:SS ZONE YEAR”.

–

user_account_modified – The date the last time the account was modified. The value is
in the format “DAY MNAME MONTH HH:MM:SS ZONE YEAR”.

•

User By ANI – This provides historical information about the phone number of the caller
with regards to this application. It will only appear if a user management database has been
set up for this application. The inputs start with user_by_ani_.

–

user_by_ani_num_calls – The number of calls made by this phone number.

–

user_by_ani_last_call – The last call made by the phone number. Will not appear if there
were no calls made by this phone number in the past.

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)