Cisco Cisco Customer Voice Portal 8.0(1) User Guide

the function named status in the Operations tab. Pressing this button will display a dialog box
with the status of each application deployed on VXML Server in a table.

The script for obtaining an application status is found in the 

 folder of the application to

be updated. Windows users should use the script named 

 and Unix users should

use the script named 

. The script for obtaining the status of all applications is found

in the 

 folder of VXML Server. Windows users should use the script named 

 and Unix users should use the script named 

. The scripts do not take any

parameters.

VXML Server Information

VXML Server reports information about itself that is static so the administrator knows exactly
what is installed. The following information is reported:

•

The exact name and version of VXML Server.

•

The expiration date, number of ports, and the supported gateway adapters listed in the VXML
Server license.

Note: The gateway adapter list is not a comprehensive list of the adapters installed on VXML
Server but rather a list of the gateway adapters the license allows the system to use.

•

A detail of the version numbers of all components included with VXML Server. This
information can be helpful for tracking changes made to individual components of the software
installed at different times and this detailed information will typically be requested by Cisco
support representatives when a question is raised about the software.

The components whose versions are displayed are:

–

The VXML Server web application archive (WAR) and the components residing within
%CVP_HOME%\VXMLServer\.

Note: This version is different from the VXML Server product version as that is a version
for the whole system and this one is only for the WAR file.

–

The core VXML Server elements, Say It Smart plugins, and loggers (both application and
global) included with the software.

–

The Gateway Adapters installed on the system.

To obtain VXML Server information using the JMX interface, navigate to the 

 MBean.

The attributes tab displays all the information listed above. To see all the gateway adapters
supported in the license, one must open the value for the LicensedGWAdapters attribute (in
JConsole this is done by double-clicking on the value). The same procedure applies for obtaining
the component versions by opening the value for the ComponentVersions attribute.

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)