Cisco Cisco Customer Voice Portal 8.0(1) User Guide

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Asia-Pacific: +61 2 8446 7411 
Australia: 1 800 805 227 
EMEA: +32 2 704 55 55 
USA: 1 800 553 2447 

For a complete list of Cisco TAC contacts, go to this URL: 

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. 

Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and 
Cisco will commit all necessary resources around the clock to resolve the situation.  

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business 
operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-
time resources during normal business hours to resolve the situation. 

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain 
functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory 
levels. 

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or 
configuration. There is little or no effect on your business operations. 

Questions and/or support issues related to such items as VoiceXML Studio scripting or ASR grammar ARE 
NOT covered by Cisco Technical Support. 
 
Note: Cisco Technical Support is limited to standard Cisco product installation/configuration,and Cisco developed 
applications—it does not include services or support for items such as those just mentioned. A separate service 
agreement and subscription fee is required to participate in the Developer Services Program. For more details on 
how to subscribe, go to Getting Started! on the Developer Support Web site at