Cisco Cisco Unified Customer Voice Portal 10.5(1) User Guide

C

USTOM 

C

ONTENT

 

 

S

AY 

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T 

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MART 

S

PECIFICATIONS 

 

 

 

FOR 

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ISCO 

U

NIFIED 

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USTOMER 

V

OICE 

P

ORTAL 

R

ELEASE 

4.0(1) 

 

 

 

 

9

 

siscontent 

(SayItSmartContent 
Object)

 

Each Say It Smart plugin’s Java code creates a 

SayItSmartContent

 

object to represent audio content that is then passed to Cisco Unified 
CVP VoiceXML Server to render into VoiceXML. This input format 
accepts a developer-created object of this type and the plugin will pass 
this to VoiceXML Server without making any modifications. This 
object can contain any number of audio files, TTS transcripts, and 
pauses the developer desires. 

array 

(String[] Object)

 

A 

String

 array that can contain either a list of audio filenames or TTS 

transcripts (it cannot contain a mixture of audio filenames and TTS 
transcripts). The audio will be played in the order it appears in the array. 

standard

  

(Filename w/ TTS 
Backup)

 

complex 
resultset 
siscontent

 

This output format will produce output containing both 
audio files (if defined) and TTS transcripts (if defined), 
assuming that the TTS content may contain Speech 
Synthesis Markup Language (SSML). This adds some 
additional overhead so use the 

standard_no_ssml

 output 

format if it is known that the TTS transcripts do not 
contain SSML. 

standard_no_ssml 

(Filename w/ TTS 
Backup (no 
SSML))

 

complex 
resultset 
siscontent 

This output format will produce output containing both 
audio files (if defined) and TTS transcripts (if defined), 
assuming that the TTS content does not contain SSML. 
Assuming no SSML makes the process more efficient 
than keeping open the possibility that the TTS content 
may have SSML (as in the 

standard

 fileset). 

tts 

(TTS Only)

 

simple 
complex 
resultset 
siscontent 
array 

This output format will produce output containing only 
the TTS content of the data, even if it contains audio file 
content. For the 

simple

 and 

array

 input formats, this 

output format indicates that the data contains only TTS 
content. This output format assumes the TTS  content 
may contains SSML. This adds some additional overhead 
so use the 

tts_no_ssml

 output format if it is known that 

the TTS content does not contain SSML. 

tts_no_ssml 

(TTS Only  
(no SSML))

 

simple 
complex 
resultset 
siscontent 
array 

This output format will produce output containing only 
the TTS content of the data, even if it contains audio file 
content. For the 

simple

 and 

array

 input formats, this 

output format indicates that the data contains only TTS 
content. Assuming no SSML makes the process more 
efficient than keeping open the possibility that the TTS 
content may have SSML (as in the 

tts

 fileset). 

files simple 

This output format will produce output containing only