Cisco Cisco Unified Customer Voice Portal 10.5(1) Troubleshooting Guide

Contents

Introduction

Prerequisites

Requirements

Components Used

Problem

Condition

Solution

Introduction

This document describes the steps to set the desired CLI for the agent's IP phone.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Customer Voice Portal (CVP) comprehensive call flow

●

Intelligent Contact Management (ICM) scripting

●

Expanded Call Context (ECC) variables

●

Components Used

The information in this document is based on CVP 10.0(1).

The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.

Problem

CLI on Agent's IP phone shows as CVP_10_0_1_0_0_0_490.

Condition

In CVP comprehensive call flow, when call hits the gateway and matches the dial-peer that has
CVP survivability applied.

Solution

Starting from CVP 8.0(1), there is an option of populating the display name going out to the
agent's IP phones to anything you like. An ECC variable call.user.microapp.override_cli was