Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide
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action to prevent accidental execution. To disable the confirmation, pass the parameter
“noconfirm”.
“noconfirm”.
Accessing Logger Methods
The VXML Server JMX interface has the ability to access logger instances and execute methods
on them. The logger class must first tag the methods it considers acceptable to be called by an
administrator. Refer to the Programming Guide for Cisco Unified CVP VXML Server and Cisco
Unified Call Studio for information on how to build custom loggers for serviceability.
on them. The logger class must first tag the methods it considers acceptable to be called by an
administrator. Refer to the Programming Guide for Cisco Unified CVP VXML Server and Cisco
Unified Call Studio for information on how to build custom loggers for serviceability.
To run logger methods via the JXM interface, use a JMX client connected to the server to
navigate to the
navigate to the
VoiceApplication/<APPNAME>/Logger/LOGGERNAME
MBean, where
APPNAME
is
the name of the application to update and
LOGGERNAME
is the instance name of the logger to
access. Note that if the logger does not expose any methods that can be called by an
administrator, no methods will appear in the Operations tag.
administrator, no methods will appear in the Operations tag.
No loggers shipped included with VXML Server exposes methods to allow runtime changes.
Custom loggers build by developer, however, may still provide this functionality.
Custom loggers build by developer, however, may still provide this functionality.
Getting/Setting Global and Application Data
Global data holds information that applications decide to share across other applications
deployed on VXML Server. Application data holds information that applications decide to share
across all calls to the application. The VXML Server JMX interface provides the ability for an
administrator to view the contents of these variables, change their values, and even create new
variables.
deployed on VXML Server. Application data holds information that applications decide to share
across all calls to the application. The VXML Server JMX interface provides the ability for an
administrator to view the contents of these variables, change their values, and even create new
variables.
This functionality provides an administrator direct access to live data that is being created on the
system and can provide them some control of how applications operate. This is only possible
when the application designers design that functionality into the applications. For example, an
application designer for a utility company can build their application to look for the existence of
a global data variable reporting a power outage. The administrator then creates the global data
variable when a power outage occurs and automatically the applications will start reporting the
power outage to callers. The administrator can then delete the global data variable to signify the
power has been restored. While this same functionality could be achieved with a database, this is
a simpler approach to handle predictable situations without the need to use a database.
system and can provide them some control of how applications operate. This is only possible
when the application designers design that functionality into the applications. For example, an
application designer for a utility company can build their application to look for the existence of
a global data variable reporting a power outage. The administrator then creates the global data
variable when a power outage occurs and automatically the applications will start reporting the
power outage to callers. The administrator can then delete the global data variable to signify the
power has been restored. While this same functionality could be achieved with a database, this is
a simpler approach to handle predictable situations without the need to use a database.
Global Data Access
To access global data using the JMX interface, navigate to the
Global/Data
MBean. The
Attributes tab lists all the global data variable names in an attribute named
“AllGlobalDataNames” (the value may need to be expanded in order to see all the global data
names). The Operations tab lists four functions that can be executed by the administrator for
global data:
“AllGlobalDataNames” (the value may need to be expanded in order to see all the global data
names). The Operations tab lists four functions that can be executed by the administrator for
global data: