Cisco Cisco Customer Voice Portal Downloads User Guide
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admin
folder of VXML Server. Windows users should use the script named
status.bat
and
Unix users should use the script named
status.sh
. The scripts do not take any parameters.
VXML Server Information
VXML Server reports information about itself that is static so the administrator knows exactly
what is installed. The following information is reported:
what is installed. The following information is reported:
•
The exact name and version of VXML Server.
•
The installation key, expiration date, number of ports, and the supported gateway adapters
listed in the VXML Server license. Note that the gateway adapter list is not a comprehensive
list of the adapters installed on VXML Server but rather a list of the gateway adapters the
license allows the system to use.
listed in the VXML Server license. Note that the gateway adapter list is not a comprehensive
list of the adapters installed on VXML Server but rather a list of the gateway adapters the
license allows the system to use.
•
A detail of the version numbers of all components included with VXML Server. This
information can be helpful for tracking changes made to individual components of the
software installed at different times and this detailed information will typically be requested
by Cisco support representatives when a question is raised about the software. The
components whose versions are displayed are:
information can be helpful for tracking changes made to individual components of the
software installed at different times and this detailed information will typically be requested
by Cisco support representatives when a question is raised about the software. The
components whose versions are displayed are:
o
The VXML Server web application archive (WAR) and the components residing within
Audium Home. Note that this version is different from the VXML Server product version
as that is a version for the whole system and this one is only for the WAR file.
Audium Home. Note that this version is different from the VXML Server product version
as that is a version for the whole system and this one is only for the WAR file.
o
The core VXML Server elements, Say It Smart plugins, and loggers (both application and
global) included with the software.
global) included with the software.
o
The Gateway Adapters installed on the system.
JMX Interface
To obtain VXML Server information using the JMX interface, navigate to the
Info
MBean. The
attributes tab displays all the information listed above. To see all the gateway adapters supported
in the license, one must open the value for the “LicensedGWAdapters” attribute (in JConsole this
is done by double-clicking on the value). The same procedure applies for obtaining the
component versions by opening the value for the “ComponentVersions” attribute.
in the license, one must open the value for the “LicensedGWAdapters” attribute (in JConsole this
is done by double-clicking on the value). The same procedure applies for obtaining the
component versions by opening the value for the “ComponentVersions” attribute.
Administration Scripts
The only VXML Server information available via script is the versions of the components
installed on VXML Server, though the name and version of VXML Server is displayed when it
initializes and the license ports is always displayed using the global status script.
installed on VXML Server, though the name and version of VXML Server is displayed when it
initializes and the license ports is always displayed using the global status script.
The script is found in the
admin
folder of VXML Server. Windows users should use the script
named
getVersions.bat
and Unix users should use the script named
getVersions.sh
. In order
to report on the version of the VXML Server web application archive (WAR), the script should
be passed as an argument the full path of the WAR location (e.g.
“C:\Cisco\CVP\VXMLServer\Tomcat\webapps\”).
be passed as an argument the full path of the WAR location (e.g.
“C:\Cisco\CVP\VXMLServer\Tomcat\webapps\”).