Cisco Cisco Unified Customer Voice Portal 10.5(1) User Guide
C
HAPTER
1:
I
NTRODUCTION
U
SER
G
UIDE FOR
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ISCO
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NIFIED
CVP
VXML
S
ERVER
AND
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ISCO
U
NIFIED
C
ALL
S
TUDIO
21
Builder for Call Studio
The Builder for Call Studio is a graphical user interface for creating and managing voice
applications for deployment on VXML Server. VXML Server is the runtime framework for
Unified CVP voice applications.
applications for deployment on VXML Server. VXML Server is the runtime framework for
Unified CVP voice applications.
A complete dynamic voice application can be constructed within the Builder, including call flow
and audio elements. The philosophy behind the Builder is to provide an intuitive, easy-to-use
tool for building complex voice applications.
and audio elements. The philosophy behind the Builder is to provide an intuitive, easy-to-use
tool for building complex voice applications.
The conception and design of voice applications make use of flowcharts to represent the
application call flow. Because flowcharts outline actions, not the processes behind these actions,
they are an effective tool for representing the overall logic of the call flow. The flowcharting
process is useful for mapping all the permutations of a call to ensure that all possible outcomes
are handled appropriately. The schematic nature of flowcharts also make it easier for call flow
designers to see where callers can get lost or stuck as well as how the call flow can be improved.
application call flow. Because flowcharts outline actions, not the processes behind these actions,
they are an effective tool for representing the overall logic of the call flow. The flowcharting
process is useful for mapping all the permutations of a call to ensure that all possible outcomes
are handled appropriately. The schematic nature of flowcharts also make it easier for call flow
designers to see where callers can get lost or stuck as well as how the call flow can be improved.
The Builder works as a flowcharting program tailored specifically for building voice
applications. Most of the familiar features of a flowcharting tool are present in the Builder, with
a palette of shapes that can be dragged and dropped onto a workspace and labeled, lines
connecting those shapes, multiple pages, and more.
applications. Most of the familiar features of a flowcharting tool are present in the Builder, with
a palette of shapes that can be dragged and dropped onto a workspace and labeled, lines
connecting those shapes, multiple pages, and more.
Project Introduction
A Call Studio project contains all the resources required to build and deploy voice applications
that will run on VXML Server.
that will run on VXML Server.
The
callflow
folder contains the xml files which make up that application’s call flow and
element configurations. The
app.callflow
file will open the Callflow Editor and graphically
represent the call flow based on the information found in these files. Every time the application
is saved, these files are updated.
is saved, these files are updated.
The
deploy
folder contains any extra resources required for deployment; for example, local
custom elements and Say It Smart
™
plug-ins.
Creating a Call Studio Project
1. To create a Call Studio project, choose File -> New -> Call Studio Project.