Cisco Cisco Customer Voice Portal 8.0(1) User Guide

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To define an Error element, drag a new Voice element from the Elements View into the 
workspace. The Voice element can be configured normally. You may wish use a dynamic 
configuration, allowing it to modify its behavior depending on where the error occurs in the call 
flow. 

 

To convert the Voice element into an Error element, right-click on it, choose the Error Element 
option, and select Yes. The shape of the element will change to a triangle. 

 

An Error element has no exit states, but you can view and edit its configuration as if it were a 
regular Voice element. 

To make another Voice element the Error element instead, right-click on the current Error 
element, choose the Error Element option, and select No. Then, repeat this procedure for the 
intended Error element, and select Yes. 

The Error element can appear on any page, but there can only be one Error element per 
application.