Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

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The Elements View contains the elements used to construct a voice application. This pane can be 
seen as a "palette" of raw parts that can be dragged to the Callflow Editor while building the 
application. The Elements folder contains pre-built configurable elements built by Cisco and 
third-parties. The rest of the elements represent types with unique features that are used in 
constructing voice applications. Each element is described in this section. 

 

 

A configurable element is one that has been pre-built and whose developer has exposed a 
configuration to allow the application designer to control how it functions. Configurable 
elements appear within the Elements folder in the Element Pane. Standard elements are elements 
that are built by the application designer to be used for a specific application function. Standard 
elements do not have configurations and therefore are not expected to be very reusable.