Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

C

HAPTER 

3:

 

C

ISCO 

U

NIFIED 

CVP

 

W

ORKSPACE

 

 

V

OICE

XML

 

S

TUDIO 

U

SER 

G

UIDE 

 

 

 

FOR 

C

ISCO 

U

NIFIED 

C

USTOMER 

V

OICE 

P

ORTAL

 

 

 

 

 

64

 

To remove an expression right-click on it and select Delete Selected Expression. 

Flag elements provide a mechanism by which application designers can analyze the activities of 
callers to determine such things as which part of the application is the most popular, which part 
creates confusion, or which part is difficult to navigate. Additionally, an analysis of which Flag 
elements have been triggered can be used during a call to change the application’s behavior 
dynamically. 

Records when a caller reached a certain point in the call 
flow. 

Flag elements can be seen as “beacons” that are triggered when a caller visits a part of the call 
flow. Application designers can place these flags in parts of the call flow that need to be tracked. 
When the flag is tripped, the application log is updated so that post-call analysis can determine 
which calls reached that flag. The flag trigger is also stored within the call data, so an application 
can make decisions based on flags triggered by the caller. 

Flag elements have a single exit state and do not directly affect the call flow. 

All that is required to define a Flag element is to provide its name. This value will be stored in 
the application log and call data when the flag is triggered. 

 

A Flag element is rendered as a sideways triangle.