Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

C

HAPTER 

3:

 

C

ISCO 

U

NIFIED 

CVP

 

W

ORKSPACE

 

 

V

OICE

XML

 

S

TUDIO 

U

SER 

G

UIDE 

 

 

 

FOR 

C

ISCO 

U

NIFIED 

C

USTOMER 

V

OICE 

P

ORTAL

 

 

 

 

 

70

Cisco Unified CVP VoiceXML Server can support many concurrent voice applications. While 
each of these applications is expected to stand alone, there may be instances where a caller in one 
application wants to visit or “transfer to” another application. This is accomplished with an 
Application Transfer. 

A transfer from one voice application to another running 
on the same VoiceXML Server system. An Application 
Transfer simulates a new phone call. 

Application Transfers do not require telephony routing; they are a server-side simulation of a 
new call to another application running on the same VoiceXML Server. Callers are not aware 
that they are visiting a new application, but VoiceXML Server treats it as if it were a separate 
call with separate logging, administration, etc. Data captured in the source application can be 
sent to the destination application to avoid asking the caller for the same information multiple 
times. 

An example of this might be a voice portal application whose main menu sends callers to various 
independent applications, depending on their choices. 

Because an Application Transfer moves the caller to a different application, it has no exit states. 

 

An application transfer is rendered as a circle.

Defining an Application Transfer involves two steps. The first is to choose the application to 
transfer to. A drop down box contains a list of all other applications loaded in VoiceXML Studio.  

Should the desired destination application not appear in the list or the name of the application is 
not known until runtime, press the Substitution button to reach the substitution dialog box and 
either enter the name of the destination application manually or use substitution to obtain it from 
dynamic content.