Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

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In the EGE, all of the elements that are part of the Element Group will appear in the same 
configuration they were in before they were grouped. The EGE has the same functionality and 
features as the call flow editor. Any element from the Elements View can be dragged into the 
EGE and configured, with the exception of Page Entry and Page Connector elements (as Element 
Groups only span a single page). To go back to the call flow editor, click the Go Back button at 
the bottom-right of the editor. 

 

Existing exit states between elements are preserved when an Element Group is created. 
Additionally, exit states that led to elements that are now part of the Element Group appear as 
entry points coming from the Group Start element.  

 

Entry points maintain the original exit state mapping of the voice application's call flow when an 
Element Group is created. The destination of entry points can be remapped by configuring the 
exit states of the Group Start element. Since there are often multiple entry points into an Element 
Group, the exit states that match these entry points are differentiated by using the following 
naming convention: 

Optionally, the entry points of an Element Group can be consolidated into a single exit state from 
the Group Start element. This can be used to easily map all entry points to one element within