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Cisco Cisco Unified Customer Voice Portal 10.0(1) User Guide

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Related Documentation   
ƒ  Planning Guide for Cisco Unified Customer Voice Portal provides a product overview and describes how 
to plan a Unified CVP deployment. 
ƒ  Installation and Upgrade Guide for Cisco Unified Customer Voice Portal describes how to install Unified 
CVP software,  perform initial configuration, and upgrade. 
ƒ  Configuration and Administration Guide for Cisco Unified Customer Voice Portal describes how to set up, 
run, and administer the Cisco Unified CVP product, including associated configuration. 
ƒ  Operations Console Online Help for Cisco Unified Customer Voice Portal describes how to use the 
Operations Console to configure Unified CVP solution components. 
ƒ  Troubleshooting Guide for Cisco Unified Customer Voice Portal describes how to isolate and solve 
problems in the Unified CVP solution. 
ƒ  Reporting Guide for Cisco Unified Customer Voice Portal describes the Reporting Server, including how to 
configure and manage it, and discusses the hosted database. 
ƒ  Element Specifications for Cisco Unified Customer Voice Portal provides specifications for the elements 
included with Cisco Unified CVP VoiceXML Server.  
ƒ  VoiceXML Server User Guide for Cisco Unified Customer Voice Portal describes the Unified CVP 
VoiceXML software.  
ƒ  Say It Smart Specifications for Cisco Unified Customer Voice Portal describes in detail the functionality 
and configuration options for all Unified CVP VoiceXML Say It Smart
™
 plug-ins included with the 
software.  
ƒ  Programming Guide for Cisco Unified Customer Voice Portal describes how to build components that run 
on the Unified CVP VoiceXML Server. 
ƒ  Javadocs for Cisco Unified Customer Voice Portal are a group of HTML pages fully describing the entire 
Java application programming interfaces (APIs) to Unified CVP VoiceXML. Developers use Javadocs in 
conjunction with the Programming Guide to understand how to build custom components that run on the 
Unified CVP VoiceXML Server. 
For additional information about Unified ICME, see the Cisco Web site 
(
).