Cisco Cisco Unified Customer Voice Portal 10.5(1) User Guide
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Builder for VoiceXML Studio, it does not affect the voice element behavior in any way.
For audio items, its visual order determines the order the audio items are played.
For audio items, its visual order determines the order the audio items are played.
Many voice elements are set up with dependencies between setting values and the
existence of an audio group. A confirmation dialog box will appear whenever a setting
value is chosen which would remove an audio group.
value is chosen which would remove an audio group.
Audio Items
When an audio item is selected, the audio item configuration panel appears below the audio
group window. Audio items can be two types; an audio file with a TTS backup, or a Say It Smart
value. Configuration data is not saved when switching back and forth between the two audio
item types.
group window. Audio items can be two types; an audio file with a TTS backup, or a Say It Smart
value. Configuration data is not saved when switching back and forth between the two audio
item types.
Static Audio:
Most of the audio in a voice application will consist of pre-recorded audio files and TTS phrases
given as a backup in case the audio file cannot be played. These are defined when the Audio
File/TTS radio button is selected.
given as a backup in case the audio file cannot be played. These are defined when the Audio
File/TTS radio button is selected.
The URI for the audio file is given in the URI text box and the content of the TTS phrase is
given in the TTS text field. If the URI is not specified, the TTS will be read all the time. If a TTS
phrase is not provided, the audio file will be played all the time unless the voice browser cannot
find the file or it is corrupted, in which case it will throw an error that will end the call. If both
are provided, the audio file will play using the TTS phrase as a backup in case the file cannot be
found or is corrupted.
given in the TTS text field. If the URI is not specified, the TTS will be read all the time. If a TTS
phrase is not provided, the audio file will be played all the time unless the voice browser cannot
find the file or it is corrupted, in which case it will throw an error that will end the call. If both
are provided, the audio file will play using the TTS phrase as a backup in case the file cannot be
found or is corrupted.
When Use Default Audio Path is checked, the default audio path is prepended to the URI
entered by the designer. By using the default audio path, the designer need only enter the
filename of the target audio file instead of the complete URI; the default audio path will supply
the common path in which to find the file.
entered by the designer. By using the default audio path, the designer need only enter the
filename of the target audio file instead of the complete URI; the default audio path will supply
the common path in which to find the file.
Unchecking Use Default Audio Path requires the developer to enter the absolute URI of the
target audio file.
target audio file.