Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

C

HAPTER 

2:

 

V

OICE

XML

 

S

ERVER 

C

OMPONENTS IN 

D

ETAIL

 

 

V

OICE

XML

 

S

ERVER 

U

SER 

G

UIDE 

 

 

 

FOR 

C

ISCO 

U

NIFIED 

C

USTOMER 

V

OICE 

P

ORTAL 

R

ELEASE 

4.0(1) 

 

 

 

 

 

14

Some components of Unified CVP VoiceXML Server require detailed explanations on how to 
use them properly, especially when their functionality requires or is extended by programming. 
While it is certainly possible to create a voice application entirely dependent on fixed data, most 
dynamic applications will require some programming work.  

It is important for the non-developer user to be aware of these components and the functions they 
serve. The application designer will need to understand in what situations various components 
are needed so that a comprehensive specification can be given to a developer responsible for 
building these components. 

This chapter describes these components in more detail, explaining typical situations where they 
would be used. It also describes the Unified CVP concepts utilized in order to develop and use 
the components. The Programming Guide for Cisco Unified Customer Voice Portal describes the 
components that require programming from the developer’s standpoint, explaining the process of 
constructing and deploying them. One can think of the Programming Guide for Cisco Unified 
Customer Voice Portal as a comprehensive description of what this chapter introduces. 

The components discussed in this chapter are: 

   

. These components require some programming effort. 

   

. These components are built to be used within individual calls. 

ƒ 

 A developer may wish to create their own reusable, 

configurable elements to supplement the elements Unified CVP provides. 

ƒ 

 For situations where unique, application-

specific functionality is needed, thereby not requiring the flexibility and complexity 
of configurable elements. 

ƒ 

 For situations where the configuration for a 

configurable element can only be determined at runtime. 

ƒ 

 To perform tasks before each call begins and/or after 

each call ends. 

ƒ 

 To specify the VoiceXML to execute when a certain VoiceXML event 

occurs. 

ƒ 

 To play back additional formatted data or to extend existing Say 

It Smart behavior.

 

   

. These components are built to run on Unified CVP 

VoiceXML Server as a whole and do not apply to a specific call.