Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

C

HAPTER 

2:

 

V

OICE

XML

 

S

ERVER 

C

OMPONENTS IN 

D

ETAIL

 

 

V

OICE

XML

 

S

ERVER 

U

SER 

G

UIDE 

 

 

 

FOR 

C

ISCO 

U

NIFIED 

C

USTOMER 

V

OICE 

P

ORTAL 

R

ELEASE 

4.0(1) 

 

 

 

 

 

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      <exit_state name="normal" conjugate="and"> 
         <number operator="greater ">               
             <historical_data type="last_date_time" field="year">  
                <caller/> 
                <flag name="account menu"/> 
             </historical_data> 
             <constant_number value="2002"/>  
         </number> 
      </exit_state> 
      <exit_state name="play changed" conjugate="and"> 
         <number operator="less">          
             <historical_data type="last_date_time" field="month">  
                <caller/> 
                <flag name="account menu"/> 
             </historical_data> 
             <constant_number value="6"/>  
         </number> 
      </exit_state> 
      <exit_state name="normal" conjugate="and"> 
         <number operator="greater">               
             <historical_data type="last_date_time" field="month">  
                <caller/> 
                <flag name="account menu"/> 
             </historical_data> 
             <constant_number value="6"/>  
         </number> 
      </exit_state> 
      <exit_state name="play changed" conjugate="and"> 
         <number operator="less_equal">          
             <historical_data type="last_date_time" field="day_of_month">  
                <caller/> 
                <flag name="account menu"/> 
             </historical_data> 
             <constant_number value="15"/>  
         </number> 
      </exit_state> 
      <exit_state name="normal" conjugate="and"> 
         <number operator="greater">               
             <historical_data type="last_date_time" field="month">  
                <caller/> 
                <flag name="account menu"/> 
             </historical_data> 
             <constant_number value="6"/>  
         </number> 
      </exit_state> 
  </rule> 
</knowledge_base> 

VoiceXML insert elements are different from other elements in that they are built almost entirely 
outside Unified CVP VoiceXML Server using VoiceXML directly. One can think of an insert 
element as a way to insert custom VoiceXML content into a Unified CVP voice application 
without sacrificing the ability to interface with other elements in the call flow. While there are