Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

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Unified CVP VoiceXML Server provides scripts named 

status.bat

 for Windows and 

status.sh

 for Linux/Solaris users for reporting the status of a specific voice application or all 

voice applications running on the system. The global status script is found in the 

admin

 folder of 

VXMLServer

 while the application-specific status script is found in the 

admin

 folder of that 

application. 

The application status script reports the following information: 

    Whether the application is running, suspended, or has been suspended before being slated for 

removal. 

    How many active sessions are currently visiting the application. Active sessions are defined 

as the number of callers that are interacting with the application at the time the status script is 
called.  

    How many sessions are waiting to end. When an active caller ends their application visit, the 

VoiceXML Server delays the closing of the corresponding session to allow final logger and 
end of call class actions needing access to the session the time to complete. A session waiting 
to end does not take up a license port. The amount of time a session remains open after a call 
ends is configurable by editing the 

global_conf.xml

 found in the

 conf

  directory of 

VXMLServer

. 

    How many open sessions are experiencing the most recent past version of the application. 

Open sessions are the sum of active callers visiting the application and those sessions that are 
in the process of ending. The reason open sessions are listed here is because both active and 
ending sessions do need access to session information and an administrator would need to 
know when it is safe to disable any systems referenced by the old configuration. Listing 
active callers instead could raise the prospect that an ending session's loggers may attempt to 
access systems that are no longer available. The administrator would use the status script to 
get this information if they interrupted the 

updateApp

 script while it was counting down the 

open sessions. 

    How many callers are on hold waiting to get into the application. A call that is received when 

the system has used up all the allowed sessions defined in the license are played a message 
asking them to stay on the line. This call then checks if a license session has become 
available and then lets the call into the application. 

The global status script provides an easy to read report with the following information: 

    The total number of concurrent active callers visiting applications on this instance of the 

VoiceXML Server, how many concurrent sessions the license allows, the number of 
available ports (the license sessions minus the active callers), and the number of callers on 
hold (which would only appear if the number of current callers exceeds the number of license 
sessions).