Cisco Cisco Customer Voice Portal Downloads User Guide
C
HAPTER
5:
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OICE
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OGGING
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OICE
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SER
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4.0(1)
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The
<scope>
tag defines the logging level to use in the
logging_level
attribute. The child tag
<definitions>
encapsulates all possible logging levels. All Activity Logger configurations are
required to define a scope with at least one logging level.
To define a logging level, a separate
<level>
tag is added within the
<definitions>
tag and
given a name in the
name
attribute. This tag will include a separate
<event>
tag for each event
the logging level includes. The
id
attribute defines the name of the event. Table 5-2 lists all
possible event IDs and describes when that event occurs.
Note that at minimum, the start and end events are required for any logging level as these events
are used by the Activity Logger to maintain information about its log files and which calls are
using them.
are used by the Activity Logger to maintain information about its log files and which calls are
using them.
Event ID
Event Description
start
This event occurs when a new visit is made to the application (could be a
new call or visit via an application transfer). This event is required in all
logging levels.
new call or visit via an application transfer). This event is required in all
logging levels.
end
This event occurs when an application visit ends. This event is required in all
logging levels.
logging levels.
elementEnter
This event occurs when an element is entered. This applies to both standard
and configurable elements as well as VoiceXML Insert elements.
and configurable elements as well as VoiceXML Insert elements.
elementExit
This event occurs when an element exits (either normally or due to
something occurring within it that took the call flow elsewhere).
something occurring within it that took the call flow elsewhere).
elementFlag
This event occurs when a flag element is visited by a caller.
defaultInteraction This event occurs when a voice element returns interaction logging content
as a result of caller activity within a VoiceXML page.
elementData
This event occurs when element data is created that has been configured to
be stored in the log.
be stored in the log.
custom
This event occurs when custom content is to be added to the log, either by
visiting an element whose configuration specified content to add or by
executing custom code using either the Java or XML APIs that specifies to
add to the log.
visiting an element whose configuration specified content to add or by
executing custom code using either the Java or XML APIs that specifies to
add to the log.
hotlink
This event occurs when a hotlink that has an exit state is activated by the
caller.
caller.
hotevent
This event occurs when a hotevent that has an exit state is activated in the
call.
call.
warning
This event occurs when a warning is encountered.
systemError
This event occurs when Unified CVP VoiceXML Server encounters an
internal error (i.e. an error that does not originate from a custom component).
This event will include a stack trace.
internal error (i.e. an error that does not originate from a custom component).
This event will include a stack trace.
javaApiError
This event occurs when a custom component created with the Unified CVP
Java API encounters an error. This event will include a stack trace.
Java API encounters an error. This event will include a stack trace.
xmlApiError
This event occurs when a custom component created with the Unified CVP
XML API encounters an error. This event will not include a stack trace.
XML API encounters an error. This event will not include a stack trace.