Cisco Cisco Unified Customer Voice Portal 10.5(1) User Guide

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NTRODUCTION

 

 

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The Unified CVP Elements are a collection of pre-built, fully tested building blocks to speed 
application development. 

   

 – Unified CVP’s library of Voice Elements produce VoiceXML 

supporting the industry’s leading voice browsers. They output dynamically generated 
VoiceXML 2.0 compliant code that has been thoroughly tested with each browser. 

   

– Unified CVP Elements encapsulate commonly found parts of a 

voice application, from capturing and validating a credit card to interfacing with a database. 
Unified CVP Elements greatly reduce the complexity of voice applications by managing low-
level details. 

   

– Unified CVP Elements can be significantly configured by the 

developer to tailor their output specifically to address the needs of the voice application. Pre-
built configurations utilizing proven dialog design techniques are provided to further speed 
the development of professional grade voice applications. 

In Unified CVP, there are five different building block types, or elements, that are used to 
construct any voice application: voice elements, VoiceXML insert elements, decision elements, 
action elements, and flag elements. The VoiceXML Server combines these elements with three 
additional concepts: hotlinks, hotevents, and application transfers, to represent a voice 
application.  

The building blocks that make up an application are referred to as elements. In Unified CVP, 
elements are defined as: 

Many elements in Unified CVP share several characteristics such as the maintenance of element 
data and session data, the concept of an exit state, and customizability. 

Much like variables in programming, elements in a voice application share data with each other. 
Some elements capture data and require storage for this data. Other elements act upon the data or 
modify it. These variables are the mechanism for elements to communicate with each other. The 
data comes in two forms: element data and session data.  

   

 are variables that exist only within the element itself, can be accessed by other 

elements, but can only be changed by the element that created them. 

   

 are variables that can be created and changed by any element as well as some 

other non-element components.