Cisco Cisco Unified Customer Voice Portal 11.0(1) Release Note
C
HAPTER
5:
VXML Server
L
OGGING
U
SER
G
UIDE FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER
AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
101
Category
Action
Description
start newcall
or
source
source
newcall is used when the application visit is a new call. The
description is empty. source is used when another application
transferred to this application. The name of the application
transferred from is listed in the description.
description is empty. source is used when another application
transferred to this application. The name of the application
transferred from is listed in the description.
start
ani
The description is the ANI of the caller. NA if the ANI is not sent.
start
areacode
The area code of the ANI. NA if the ANI is not sent.
start
exchange
The exchange of the ANI. NA if the ANI is not sent.
start
dnis
The description is the DNIS of the call. NA if the DNIS is not sent.
start
iidigits
The description is the IIDIGITS of the call. NA if the IIDIGITS is
not sent.
not sent.
start
uui
The description is the UUI of the call. NA if the UUI is not sent.
start
uid
The application visit is associated with a user. The UID is listed in
the description.
the description.
start
parameter
An HTTP parameter attached to the initial URL that starts a
Unified CVP application. The description lists the parameter name
followed by an “=” followed by the value. A separate line will
appear for each parameter passed.
Unified CVP application. The description lists the parameter name
followed by an “=” followed by the value. A separate line will
appear for each parameter passed.
start
error
An error occurred in the on call start action (either a Java class or
XML-over-HTTP). The description is the error message.
XML-over-HTTP). The description is the error message.
end
how
How the call ended. The description is either hangup to indicate
the caller hung up, disconnect to indicate the system hung up on
the caller, application_transfer:APPNAME to indicate a transfer to
another Unified CVP application occurred (where APPNAME
stands for the name of the destination application), call_transfer to
indicate a telephony blind transfer occurred, or
app_session_complete to indicate that the call session ended via
another means such as a timeout or the call being sent to an IVR
system outside of Unified CVP.
the caller hung up, disconnect to indicate the system hung up on
the caller, application_transfer:APPNAME to indicate a transfer to
another Unified CVP application occurred (where APPNAME
stands for the name of the destination application), call_transfer to
indicate a telephony blind transfer occurred, or
app_session_complete to indicate that the call session ended via
another means such as a timeout or the call being sent to an IVR
system outside of Unified CVP.
end
result
The description explains why the call ended. normal indicates the
call ended normally, suspended indicates the application is
suspended, error indicates an error occurred, timeout indicates that
the VXML Server session timed out, and invalidated indicates the
application itself invalidated the session.
call ended normally, suspended indicates the application is
suspended, error indicates an error occurred, timeout indicates that
the VXML Server session timed out, and invalidated indicates the
application itself invalidated the session.
end
duration
The duration of the call, in seconds.
end
error
An error occurred in the on call end action (either a Java class or
XML-over-HTTP). The description is the error message.
XML-over-HTTP). The description is the error message.