Cisco Cisco Unified Customer Voice Portal 11.0(1) Release Note
C
HAPTER
2:
Unified CVP
C
OMPONENTS IN
D
ETAIL
U
SER
G
UIDE FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER
AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
51
o
user_demographics_birthday
. The birthday of the user.
o
user_demographics_zip_code
. The zip code of the user.
o
user_demographics_gender
. The gender of the user.
o
user_demographics_social_security
. The social security number of the user.
o
user_demographics_country
. The country of the user.
o
user_demographics_language
. The language of the user.
o
user_demographics_custom1
. The value of the first custom column.
o
user_demographics_custom2
. The value of the second custom column.
o
user_demographics_custom3
. The value of the third custom column.
o
user_demographics_custom4
. The value of the fourth custom column.
o
user_account_external_uid
. The external UID of the user.
o
user_account_created
. The date the account was created in the format. The value is in the
format “DAY MNAME MONTH HH:MM:SS ZONE YEAR”.
o
user_account_modified
. The date the last time the account was modified. The value is in
the format “DAY MNAME MONTH HH:MM:SS ZONE YEAR”.
•
User By ANI
. This provides historical information about the phone number of the caller with
regards to this application. It will only appear if a user management database has been set up
for this application. The inputs start with “user_by_ani_”.
for this application. The inputs start with “user_by_ani_”.
o
user_by_ani_num_calls
. The number of calls made by this phone number.
o
user_by_ani_last_call
. The last call made by the phone number. Will not appear if there
were no calls made by this phone number in the past.
Outputs
Just like any element, VoiceXML insert elements can create element and session data, set the
UID of the user to associate with the call, send custom logging events, and can return one of a set
of exit states. Like voice elements, insert elements can have internal logging of caller activity
and have global hotlinks and hotevents activated while the caller is visiting the Insert element.
All of these actions involve variable data set within the Insert element and returned to VXML
Server. These are crucial in order to properly integrate with the rest of the elements in the
application. Each of the return arguments is listed below:
UID of the user to associate with the call, send custom logging events, and can return one of a set
of exit states. Like voice elements, insert elements can have internal logging of caller activity
and have global hotlinks and hotevents activated while the caller is visiting the Insert element.
All of these actions involve variable data set within the Insert element and returned to VXML
Server. These are crucial in order to properly integrate with the rest of the elements in the
application. Each of the return arguments is listed below:
•
audium_exit_state. The exit state of this VoiceXML insert element. The value of this
variable must be exactly as chosen in the Builder for Call Studio when defining the insert
element.
variable must be exactly as chosen in the Builder for Call Studio when defining the insert
element.